Rider Terms & Conditions

Please read the following terms carefully. By onboarding with eZygo as a rider, you agree to comply with the conditions listed below.

Riders must submit trip logs, delivery counts, and attendance at the hub before closing their shift.
Riders must regularly verify and confirm assigned orders.
Riders must log their start and end kilometres accurately directly within the eZygo app.
Riders shall maintain professional conduct and comply with the Company's Code of Conduct at all times.
Daily physical attendance and vehicle registration logs must be maintained strictly at the Hub.

In the event of resignation or discontinuation of services, a minimum notice period of seven (7) days must be provided.
Final settlement shall be processed as per the applicable payment cycle.
Rider IDs and accounts will be officially released on the 15th day post-notice, subject to the completion of the final settlement process.

Weekly order calculations and reconciliations shall be considered final after review and confirmation.
Payment will be made on a per-order basis.
Earnings will be calculated weekly based on completed orders.
Payment for 7 days of completed work will be processed after a 7-day verification period and credited on the 15th day.
Weekly payments will be released as per the applicable payment cycle.
Per-order rates will be applicable as per the rider's individual contract.
Incentives, bonuses, and customer tips will be paid in addition to regular earnings, wherever applicable.
Any penalties imposed by aggregator platforms (e.g., Blinkit, Zomato, etc.) will be deducted from the rider's earnings as applicable.

If a holiday or leave is required, riders must inform eZygo operations at least 24 hours prior.